Sending email with Mechanic, using the email action? Use templates to make sure your emails match your brand.

Don't forget, you can also send email from your store's domain!


1. Navigate to your Mechanic account settings.

From the main Mechanic screen, scroll down to your account summary to find this link.

2. Find the "Email templates" setting, and click the "Add template" link.

3. Replace the default template with the HTML/CSS of your choice.

Use the {{ body }} and {{ subject }} variables to insert the actual content of your email. Use the more specific guides below to adapt existing email templates for Mechanic.

Using multiple templates

Mechanic will always default to using the template named "default", when present. Feel free to add additional templates – just remember to update your task(s) to use the appropriate template.

Here's an example email action, specifying a non-default template:

  "action": {
    "type": "email",
    "options": {
      "to": "",
      "subject": "Hello world",
      "body": "It's a mighty fine day!",
      "template": "welcome"

Adapting existing templates


If you'd like your emails to match your existing Shopify messages, use these steps:

  1. Navigate to Settings > Notifications, in your Shopify admin.
  2. In the list of "Customer notifications" templates, scroll down to the "Customer" section, and open the "Contact customer" template.
  3. Copy all the code in the "Email body (HTML)" field.
  4. Head over to Mechanic's email template settings (see instructions above), and paste in your copied code as the Mechanic email template. Mechanic will automatically adapt any Shopify-specific code for you, with the exception of the accent color and email logo.
  5. Optional: To bring over your email logo, go back to the "Notifications" area in Shopify, and click on the "Customize" button, under "Customer notifications". You'll see a setting for "Accent color". Click on the block of color, then copy the string of text that looks like "#ABCDEF". This is your color accent code. :) Back in your Mechanic email template, replace the two instances of "#1990c6" (the default accent color) with the color code that you copied, then save your settings.
  6. Optional: To bring over your shop's logo, make sure your template is already set up, then send a copy of your logo to us at, along with a note explaining that you'd like to add it to your email template. We'll help you with the rest. ✅


If you're using OrderlyEmails, find the code for the "Blank" template, copy its code, and paste it in as your Mechanic email template. No further changes to the code are necessary – Mechanic will take care of making sure that the right variables are inserted. :)

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