By default, Mechanic sends your mail from an address built from your Shopify account name. If your store is at fantastic.myshopify.com, for example, Mechanic will send mail from fantastic@mail.usemechanic.com.

To change that, here are the steps:

  1. Contact us with the email address you'd like to use. It must be at a domain name that you own and control.
  2. You'll receive a confirmation email from Postmark, our email provider. Click the confirm button within the email.
  3. We'll send you two DNS records that you need to add to your domain name – one CNAME, and one TXT record.
  4. Add those records to your domain name (if Shopify is your domain provider, use these instructions), and Mechanic will automatically start sending mail from that new address.

That's it! :) Use that chat button in the corner to get started.

P.S. Changing the sender name doesn't require any of these steps – for that, you can use the "from_display_name" option of the "email" action. The steps above are only required if you want to change the sender's email address. :)

Did this answer your question?