Why are my tasks delayed or not running?

Learn how Shopify or your own Mechanic account might experience a delay.

Written by Isaac Bowen
Updated this week

If I disable a task, will it catch up on events it missed when I re-enable it?

In a word, no.

Written by Isaac Bowen
Updated over a week ago

How do I know if my future-looking task is working?

Learn how to see the work that Mechanic is planning on doing.

Written by Isaac Bowen
Updated over a week ago

What kind of email can I send with Mechanic?

Only transactional messages, which do not require an unsubscribe link. No mass messages.

Written by Isaac Bowen
Updated this week

How do marketing preferences work with Mechanic?

Learn about GDPR, sending email, and what you're responsible for.

Written by Isaac Bowen
Updated over a week ago

What's possible with timeline comments?

Learn what can and can't be done on the timeline.

Written by Isaac Bowen
Updated over a week ago

Why Mechanic?

There's more than one way to design automation with Shopify. Find out if Mechanic is right for you.

Written by Isaac Bowen
Updated over a week ago

Where can I see what's changed in Mechanic?

Take a look at our changelog.

Written by Isaac Bowen
Updated over a week ago

Can I schedule tasks for the future?

Yes, using the Event action, and the "run_at" option.

Written by Isaac Bowen
Updated over a week ago

How do I find an ID for a product, collection, order, or something else?

Mechanic often uses IDs for configuring tasks. Learn where to find the right one.

Written by Isaac Bowen
Updated over a week ago

Why don't I see any events in my task's activity?

Learn when Mechanic does and doesn't show activity, and how to update those settings.

Written by Isaac Bowen
Updated over a week ago

Can I send data to Google Sheets?

Yes, using IFTTT or Zapier as an intermediary.

Written by Isaac Bowen
Updated over a week ago

Can I dynamically set or change order IDs?

No, order IDs can't be updated individually.

Written by Isaac Bowen
Updated over a week ago

I'm an app developer. Can I send my events to Mechanic?

Give your users the power of Mechanic, by integrating.

Written by Isaac Bowen
Updated over a week ago

How long can tasks run?

Maximum runtime does vary, with an absolute max of 24 hours.

Written by Isaac Bowen
Updated over a week ago

Can I schedule a task for a certain day of the month?

Yes, by combining a daily task with a check on the current date.

Written by Isaac Bowen
Updated over a week ago

Can I send mail from my store's domain?

Yes, you can use a custom email address, with a little bit of DNS configuration. :)

Written by Isaac Bowen
Updated over a week ago

Can Mechanic work with transfers and incoming inventory?

No. Shopify doesn't currently have an API for these features.

Written by Isaac Bowen
Updated over a week ago

Can I replace Shopify's order emails with Mechanic?

Only Shopify Plus accounts can disable store notification emails.

Written by Isaac Bowen
Updated over a week ago

How can I add extra logging to my tasks?

Sometimes it's useful to record extra information, without running additional actions.

Written by Isaac Bowen
Updated over a week ago

Can I use Mechanic to publish or unpublish to different sales channels?

Yes! This is now possible.

Written by Isaac Bowen
Updated over a week ago

How do I add or remove tags for Shopify resources?

Use the "shopify" action.

Written by Isaac Bowen
Updated this week

How do I request a new task?

Need new Mechanic functionality? Let's get to it.

Written by Isaac Bowen
Updated over a week ago

Can I set up a task based on which staff member did something?

For orders and draft orders, yes!

Written by Isaac Bowen
Updated over a week ago

My task is failing because of a permissions problem. Why?

Make sure your task script always renders actions, even in preview mode.

Written by Isaac Bowen
Updated over a week ago

Does Mechanic support rich email?

Yes! You can customize the look of your emails, using HTML and CSS.

Written by Isaac Bowen
Updated over a week ago

Can I re-send order confirmation emails with Mechanic?

No, Shopify doesn't currently allow this.

Written by Isaac Bowen
Updated over a week ago

I'm seeing a different price than I expected. Why?

Learn more about Mechanic's pricing.

Written by Isaac Bowen
Updated over a week ago