FAQs

Look here first! Then, use the chat button in the corner. :)

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30 articles in this collection
Written by Isaac Bowen

Can I run tasks when orders are printed in Order Printer?

No, but you can by using OrderlyPrint instead.
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Written by Isaac Bowen
Updated over a week ago

Do you have a developer-friendly plan?

Not specifically, but we are *terribly* developer-friendly. :) Inquire within about a practically indefinite free trial.
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Written by Isaac Bowen
Updated over a week ago

How do I send images with my emails?

Learn how to include images with your messages.
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Written by Isaac Bowen
Updated over a week ago

Why are my tasks delayed or not running?

Learn how Shopify or your own Mechanic account might experience a delay.
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Written by Isaac Bowen
Updated over a week ago

If I disable a task, will it catch up on events it missed when I re-enable it?

In a word, no.
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Written by Isaac Bowen
Updated over a week ago

How do I know if my future-looking task is working?

Learn how to see the work that Mechanic is planning on doing.
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Written by Isaac Bowen
Updated over a week ago

What kind of email can I send with Mechanic?

Only transactional messages, which do not require an unsubscribe link. No mass messages.
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Written by Isaac Bowen
Updated over a week ago

How do marketing preferences work with Mechanic?

Learn about GDPR, sending email, and what you're responsible for.
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Written by Isaac Bowen
Updated over a week ago

What's possible with timeline comments?

Learn what can and can't be done on the timeline.
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Written by Isaac Bowen
Updated over a week ago

Why Mechanic?

There's more than one way to design automation with Shopify. Find out if Mechanic is right for you.
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Written by Isaac Bowen
Updated over a week ago

Where can I see what's changed in Mechanic?

Take a look at our changelog.
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Written by Isaac Bowen
Updated over a week ago

Can I schedule tasks for the future?

Yes, using the Event action, and the "run_at" option.
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Written by Isaac Bowen
Updated over a week ago

How do I find an ID for a product, collection, order, or something else?

Mechanic often uses IDs for configuring tasks. Learn where to find the right one.
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Written by Isaac Bowen
Updated over a week ago

Why don't I see any events in my task's activity?

Learn when Mechanic does and doesn't show activity, and how to update those settings.
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Written by Isaac Bowen
Updated over a week ago

Can I send data to Google Sheets?

Yes, using either IMPORTDATA or a live push with IFTTT or Zapier.
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Written by Isaac Bowen
Updated over a week ago

Can I dynamically set or change order IDs?

No, order IDs can't be updated individually.
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Written by Isaac Bowen
Updated over a week ago

I'm an app developer. Can I send my events to Mechanic?

Give your users the power of Mechanic, by integrating.
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Written by Isaac Bowen
Updated over a week ago

How long can tasks run?

Maximum runtime does vary, with an absolute max of 24 hours.
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Written by Isaac Bowen
Updated over a week ago

Can I schedule a task for a certain day of the month?

Yes, by combining a daily task with a check on the current date.
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Written by Isaac Bowen
Updated over a week ago

Can I send mail from my store's domain?

Yes, you can use a custom email address, with a little bit of DNS configuration. :)
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Written by Isaac Bowen
Updated over a week ago

Can Mechanic work with transfers and incoming inventory?

No. Shopify doesn't currently have an API for these features.
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Written by Isaac Bowen
Updated over a week ago

Can I replace Shopify's order emails with Mechanic?

Only Shopify Plus accounts can disable store notification emails.
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Written by Isaac Bowen
Updated over a week ago

How can I add extra logging to my tasks?

Sometimes it's useful to record extra information, without running additional actions.
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Written by Isaac Bowen
Updated over a week ago

Can I use Mechanic to publish or unpublish to different sales channels?

Yes! This is now possible.
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Written by Isaac Bowen
Updated over a week ago

How do I add or remove tags for Shopify resources?

Use the "shopify" action.
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Written by Isaac Bowen
Updated over a week ago

How do I request a new task?

Need new Mechanic functionality? Let's get to it.
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Written by Isaac Bowen
Updated over a week ago

Can I set up a task based on which staff member did something?

For orders and draft orders, yes!
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Written by Isaac Bowen
Updated over a week ago

Does Mechanic support rich email?

Yes! You can customize the look of your emails, using HTML and CSS.
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Written by Isaac Bowen
Updated over a week ago

My task is failing because of a permissions problem. Why?

Make sure your task script always renders actions, even in preview mode.
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Written by Isaac Bowen
Updated over a week ago

Can I re-send order confirmation emails with Mechanic?

No, Shopify doesn't currently allow this.
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Written by Isaac Bowen
Updated over a week ago